Contact ZenSource Support

Powered by the best engineers and cloud architects in the business, your dedicated team is available 24x7x365. They are on-shore, aligned to your operating hours and knows you, your business and your ZenSource implementation inside-out.

Urgent and Premium Support Contact Information

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Standard ZenCMS and ZenCloud Support

For general requests, such as account setups to access ZenCMS or ZenCloud, questions related to deployments, or to report product issues and feature requests for our product roadmap.

Contact Standard Support
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Premium Support

For clients who opt-in, this support includes advanced support to help make strategic recommendations on your ZenCMS and ZenCloud implementations.  This provides extra advisory support for code reviews and assisting your team with its site maintenance or triaging application and environment issues that may arise. 

Contact Premium Support

Urgent Support

For critical errors/outages and hyper-time sensitive response needs, this can be used 24 hours a day, 7 days a week, 365 days a year and a support team member will respond within 30 minutes.  This support comes standard for all ZenCMS and ZenCloud clients at no additional charge. 

Contact Urgent Support

ZenSource 24x7x365 Uptime Monitoring

ZenSource guarantees a 99.99% uptime and has proactive outage alerting systems and monitoring in place. In case of a site outage, our 24x7x365 monitoring and uptime support team will be paged and will proactively respond within 30 minutes of notification from our monitoring alert system.

The 24x7x365 support team member will proactively contact the client contacts at this time, as well as provide a an update as the issue is resolved or a status update every 1 hour if it takes longer to resolve.

If needed, the ZenCloud support contact will reach out to the on call ZenSource architects should they be needed to further diagnose and resolve.

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Try ZenSource for Yourself

Skip the slick sales presentations: Let our team take you through the ZenSource experience with a demo catered to your needs. Whether you're upgrading Drupal, need better support or a new place to host your web apps, we can help.